Forum Discussion
Myrmidon
6 years agoOrganizer
Unauthorized Access, Telus Profile Locked
Hi All, I received an email from Telus to notify me that somebody tried unsuccessfully 5 times in a row to use my email address to log into My Telus (my account), resulting in temporary lockout. I wo...
- 6 years agoDid you change your password recently just before this happened?
While the lockbox is annoying and inconvenient your account should be safe if you used a strong password (8 characters min, mix of symbols, numbers and casing)
xray
6 years agoHero
The problem has little to do with your password as long as you have a strong password that hasn't been used on a hacked site. Changing it will have no impact on the problem. These attempts to log on are pure guesses using your email address and commonly used passwords.
I'm curious, are those of you seeing this problem using your telus email address for your login? I don't so maybe that's why I haven't seen it.
ExCTandS
6 years agoHelpful Neighbour
I realized the last password had not be compromised, In fact it was years old, and only ever used at Telus "MyTelus", but just changed it on spec. I never use the same password on multiple sites, even here, at Telus, between this forum, my Telus/Gmail e-mail, MyTelus, etc. Yes I use my email address as my login ID, Xray. . Kinda interested to see how long this bot keeps trying Credential Stuffing our accounts though. Read about credential Stuffing here: https://www.wired.com/story/what-is-credential-stuffing/ Ray
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