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Unauthorized Access, Telus Profile Locked
Hi All, I received an email from Telus to notify me that somebody tried unsuccessfully 5 times in a row to use my email address to log into My Telus (my account), resulting in temporary lockout. I wo...
- Did you change your password recently just before this happened?
While the lockbox is annoying and inconvenient your account should be safe if you used a strong password (8 characters min, mix of symbols, numbers and casing)
I appear to have the same problem. several attempts today, about 90 minutes apart. My password is 32 characters long with both upper and lower characters and some numbers, randomly generated by a password generator, then further randomized by me. I changed the password today too. Not so much worried about someone getting in as I am about the nuisance of an email every 90 minutes. Is there a way to stop this.
A search of "haveibeenpwned.com" shows a breach at Verifications.io, with my login e-mail as part of the data stolen. I've never be to this site.
Ray
The problem has little to do with your password as long as you have a strong password that hasn't been used on a hacked site. Changing it will have no impact on the problem. These attempts to log on are pure guesses using your email address and commonly used passwords.
I'm curious, are those of you seeing this problem using your telus email address for your login? I don't so maybe that's why I haven't seen it.
- I realized the last password had not be compromised, In fact it was years old, and only ever used at Telus "MyTelus", but just changed it on spec. I never use the same password on multiple sites, even here, at Telus, between this forum, my Telus/Gmail e-mail, MyTelus, etc. Yes I use my email address as my login ID, Xray. . Kinda interested to see how long this bot keeps trying Credential Stuffing our accounts though. Read about credential Stuffing here: https://www.wired.com/story/what-is-credential-stuffing/ Ray
I'm wondering if Telus is actually having problems with their security system. I've been getting these messages for the last few days and today I went to change my password and it turned into a big runaround. After changing my password successfully I thought I should change my email address as well since obviously guessing your telus.net email address isn't that difficult. But try as I might I couldn't change my email address to my other various non-Telus email addresses - kept getting a message from Telus that "something had gone wrong" - like duh! I know that.
- NFtoBC
Community Power User
It seems Telus.com is the new darling of the hackers.
I received a message at 2:45 this morning.
Oh, forgot to add, I changed my password after these attempts started, but had not changed it for some years prior.
Ray
