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Unauthorized Access, Telus Profile Locked
Hi All, I received an email from Telus to notify me that somebody tried unsuccessfully 5 times in a row to use my email address to log into My Telus (my account), resulting in temporary lockout. I wo...
- Did you change your password recently just before this happened?
While the lockbox is annoying and inconvenient your account should be safe if you used a strong password (8 characters min, mix of symbols, numbers and casing)
Did you change your password recently just before this happened?
While the lockbox is annoying and inconvenient your account should be safe if you used a strong password (8 characters min, mix of symbols, numbers and casing)
While the lockbox is annoying and inconvenient your account should be safe if you used a strong password (8 characters min, mix of symbols, numbers and casing)
Thanks, Xray.
- No, I had not made any attempt to log in recently, much less change password (long overdue.)
- I appreciate your response. When I described the situation over the phone yesterday, the technician said he would redirect my call to some organizational unit within Telus known as the "privacy group," but I was merely transferred back to the menu tree on the main support line, having the effect of 'making me go away.' Oh, well.
I'm setting some reminders in my calendar to make new strong passwords a few times over the next few weeks. I'll try to revisit this thread with an update if something related arises in days to come. Brighter day tomorrow... Regards
- I'm not a proponent of changing password frequently. It's much better to stick with a really strong password that's impossible to guess.
I asked whether you changed your password recently because it's possible that some device you have with the My Telus app may have been trying to log in with the old password.
