Forum Discussion

colleenvr's avatar
colleenvr
Neighbour
3 years ago

Telus TV +

Hi All,

I am trying to login to Telus TV plus using MY Telus UN and PW.  I receive an error "Login failed: Missing SSO Ping path"

Does anyone know what the problem might be?

Thanks!

2 Replies

  • KHR's avatar
    KHR
    Icon for TELUS Team Member rankTELUS Team Member
    3 years ago

    Hi colleenvr 

     

    We are currently experiencing a login failure on Android mobile devices using the TELUS TV+ app. The team is actively working to resolve it - when it is resolved I will reply here. For now, you can access the TELUS TV+ app or Optik TV on all other supported devices. Thanks for your patience!

    • KHR's avatar
      KHR
      Icon for TELUS Team Member rankTELUS Team Member
      3 years ago

      Hi colleenvr 

       

      The issue is now resolved - you should be able to log in on Android mobile now. Thanks for your patience.

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