Forum Discussion
TELUS Billing Errors, Collections and Credit Damage: Where Is the Accountability?
I recently discovered that a TELUS account I made multiple attempts to cancel was sent to collections and reported on my credit file. TELUS had already refunded incorrect charges and assured me the p...
TELUS_Support
Official Support Team
Official Support TeamHi B1b1 - we responded in another thread but the $115 charge that you mentioned is typically what we bill for unreturned equipment. You might have returned it and we can reverse the charges and update your credit profile to what it was before being sent to collections.
Without more context, we can't provide a 100% certain answer to your questions, but if it was done in error we can correct them.
Please keep an eye in your inbox as we've sent you a private message
