Forum Discussion
switched to telus from shaw. still being billed
I switched from shaw to telus at the end of 2024. they came to my condo and hard sold me on a new fibre optic service. the price was too good. in the switching over and install i was assured telus ...
I’m upgraded to 1G fibre and my wifi is slower than when I was on 300MB using the exact same devices. It a joke and I’m pi$$ed off. When my contract runs out, I’m going back to Shaw. I called Telus to cancel my Home Security, same thing happened, was told it was cancelled and no early cancellation fee but they didn’t do it. I had to call in 3x before it was actually cancelled and they still charged me the early cancellation fee. Also, keep a close eye on your monthly billing. Mine increased every month for 5 months even though I’m on a 2 year contract. And it’s almost impossible call and talk to someone. Their stupid bot keeps you going in circles.
same! get this. i found a way to speak to someone at telus. you ask for a call back and they called me within minutes. but the running in circles convo was insane. about the speed of my fibre optic was insane slow. yes i have 2 computers,tv,ps4,phone etc. all on wifi. but who doesnt these days especially with remote workers. there sugestion they made about 5x was to run some lan cables from the modem to my devices. um what!! then why have a giant wifi modem at all then, and one they installed 3 rooms away in my house. where i cannot run wires. unlike my shaw modem literally on my desk where i had it all LAN connected.
