Forum Discussion
switched to telus from shaw. still being billed
I switched from shaw to telus at the end of 2024. they came to my condo and hard sold me on a new fibre optic service. the price was too good. in the switching over and install i was assured telus ...
Telus isn’t going to cancel your Shaw services. I’m pretty sure only you can close your account there. If you’ve read some of the threads here, big mistake coming over to Telus.
i was told be the person who sold me the telus package and the installer that yes they would credit me for all my months owing to shaw and they would call and cancel for me. i didnt have to do anything. said it was there responsibilities. i made sure to confirm. now im stuck with bills still. and my telus fibre optic is slow as ********** compared to my shaw account. only saving grace is its half the price for the promotion period. because they tried to sign my whole 3 buildings up at once. i wish they told me the fibre install had to be in my laundry room 3 whole rooms away from my office and tv. over wifi the signal is degraded so slow its a joke!!
