switched to telus from shaw. still being billed

i called them its part of there "easy fast switch over" and yes its something they do for you. as it was sold to me. where i supply them my shaw account info and they do it all. so i called them and after being put on hold they said oh im sorry sir we tried to cancel your account with shaw. but we had a number wrong and it wasnt approved. but did they call or notify me of this? no!. and ive been billed 2 months of shaw until i noticed today. they offered me nothing to make it right. as i have maximum discount on my services already. im goin to talk to a supervisor tomorrow. i think i should be at minimum be given credit against my telus bills for the 2 months of charges

i was told be the person who sold me the telus package and the installer that yes they would credit me for all my months owing to shaw and they would call and cancel for me. i didnt have to do anything. said it was there responsibilities. i made sure to confirm. now im stuck with bills still. and my telus fibre optic is slow as ********** compared to my shaw account. only saving grace is its half the price for the promotion period. because they tried to sign my whole 3 buildings up at once. i wish they told me the fibre install had to be in my laundry room 3 whole rooms away from my office and tv. over wifi the signal is degraded so slow its a joke!!