Forum Discussion
So Was This a Legitimate Security Question ????
Something a bit odd happened earlier today and I just want to see if it's anything to be worried about. I got home around 4 pm and my GF told me that our internet was running very slow today. I calle...
Hey xray - thanks for responding. I don't recall giving Telus my SIN info when I signed up - I'm not saying that I didn't but I just don't remember. If I was more alert at the time I probably would have refused giving him that information but I was just so **bleep** tired and pretty much out on my feet that I probably would have given him my shoe size or blood type if he had asked for it. I'm hoping that somebody from Telus can respond so I can stop worrying about this.
A-B
Community Manager
Community ManagerYour info is definitely safe, and would be on file if the agent asked to use it for verification purposes. If you're uncomfortable with it being on file, you can always reach out to our team and ask for it to be removed, as long as you have other pieces of identification on file for future interactions.
What identification? Why would you need id on file?
- A-B
For verification purposes.
There's other ways they can verify the account. They don't need your id information.
Hi A-B - thanks for responding. I actually don't remember giving Telus my SIN but I might have when I first signed up 2 years ago. It did worry me a bit as this information was never requested before. I did talk to a buddy last night who worked for the CIBC and BMO a few years ago. He is also a Telus customer and said that he had never heard of anyone being asked for their SIN number before but said that even if he was a scammer then he really couldn't do anything with just the last 3 digits of my SIN. Now if the next time I call if somebody asks for the first 3 digits or the middle 3 digits of my SIN then I'll start to worry. 😁
I've never been asked for any ID numbers when I've called. Just name, address, PIN. I would call them and have it removed.
