Forum Discussion

Maddock's avatar
Maddock
Neighbour
4 months ago

No order confirmation

I was trying to order internet for myself, so I put in order in, and chose the date and address. I got a text that they will come on the specified date, but I got no confirmation email, and the order is not showing up in MyTelus. I have no order number either. Any suggestions?

1 Reply

  • Subangi's avatar
    Subangi
    Icon for Moderator rankModerator
    4 months ago

    Hi Maddock​! Looks like there's been a bit of a mix-up with your internet order. We'd like to get this sorted out for you. Could you shoot us a PM our way. That way we can dig into the details and make sure everything's on track for your installation.

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