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Just_Ice's avatar
Just_Ice
Neighbour
7 months ago

Fraudulent Account

Roughly a year ago, I had a Telus account show up on my Credit Report. The account does not belong to me and I have never opened a Telus account in the past. I tried reaching out to Support but they wouldn't help me without the account number.

 

I don't know the full account number as I neve opened it, I don't have any emails or anything confirming the account. I tried disputing through Equifax and TransUnion but nothing gets done. 

Can someone please help?

2 Replies

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    7 months ago

    Hi Just_Ice - as Rocky3 mentioned an account number is most helpful but we will send you a private message to try to find the account using other information

  • Rocky3's avatar
    Rocky3
    Guardian
    7 months ago

    Have you asked for the details of the file regarding this? You have that right to get those documents. It may have the account number and then Telus can help. And of course they cannot without an account number.

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