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TingTing's avatar
TingTing
Neighbour
6 years ago

Cannot register account

Hello,

 

I recently signed up for Telus's PureFiber internet service and thought I would create a My Telus account, but after I put in my information, I get the message "This account cannot be registered online". My internet service hasn't actually been installed yet if that makes a difference. Anyone have any ideas?

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  • Nighthawk's avatar
    Nighthawk
    Icon for Community Power User rankCommunity Power User

    If your service has not yet been installed, odds are you won't be able to create a MyTelus account just yet.