Forum Discussion

Fredp's avatar
Fredp
Organizer
3 years ago

Cannot manage channels on Web

For a month or so now, I cannot manage my channels using a Web Browser. I've tried using Chrome, Safari (both on MacOS) and MS Edge (Windows/Parallels on MacOS). All produce the same error - "Something went wrong", no additional information.

 

<Image removed by Mod. Contains personal info.>

Any ideas ?

 

Thanks,

 

 

6 Replies

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  • dru's avatar
    dru
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Did you, by chance, just sign up for or change your service?

    • Fredp's avatar
      Fredp
      Organizer
      3 years ago

      I did add a channel using the MyTelus App, but this problem started well before that. In fact, I only used the app because of this problem. There were no other changes to my service.

       

      Thanks.

      • dru's avatar
        dru
        Icon for Community Manager rankCommunity Manager
        3 years ago

        Can you try again from incognito/private browsing mode to see if the issue persists?

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