Cancelled account alleged unpaid balance sent to collection

Hello jhong, I understand how stressful and frustrating this situation is. If you set up pre-authorized payments, verified a $0 balance at cancellation and received zero communication about a lingering charge before a collection agency reached out, this should not have happened.

Having a balance unexpectedly hit collections—especially while you remain an active, loyal TELUS customer—is a major breakdown in communication and we need to fix this for you right away. We'll send you a private message soon in order to get access to your TELUS account.