Forum Discussion
Account Collections Issue
I have been sent to collections by Telus for an alleged unpaid balance of $107.01 on my previous internet account (April 2021 – April 2023). However, my payments were set up as pre-authorized, and ev...
TELUS_Support After you confirmed there was no unpaid balance and that this amount was mistakenly sent to collections, a Telus manager also reached out to assure me that Telus had communicated with the collection agency to remove this entry entirely.
However, the collection entry, now showing a different amount, is still on my credit report. Despite repeated calls to the agency, they have not provided answers or updates. This is an error that only Telus can fully resolve with General Credit Services(collection agency).
I am now dealing with an inaccurate collection entry affecting my credit, and I would appreciate your assistance in ensuring that this matter is entirely resolved with the collection agency as soon as possible.
TELUS_Support
Official Support Team
Official Support TeamHi Masoud_Rad - that manager that reached out to you should be able to help. Do you still have their contact info? If not we can help if you please send us a private message
Hello Telus team,
I am not sure what’s you process on it. But collection agency and you definitely not communicating.
