Forum Discussion

Neighbour

1 year ago

Worst customer service and slow internet speeds

I have 1 gig home internet plan which is not even close to 1 gig speeds. I reached out to customer service and they were horrible. I even showed him how slow the speeds were through some video confer...

xray

Hero

1 year ago

In addition to what El-Eric says, you are testing over WiFi so what you are seeing is the WiFi speed not your 1 GB Internet speed to your router.

Related Content

Contacting Customer Service
Hi everyone, I need to contact customer service in regards to modifying a payment arrangement. I wanted to know if there is an email or other way to contact them because I am working, and most times ...
Solved
ShawnH
2 years ago
14KViews
7Comments
Customer Service Wait Times
I just spent a frustrating 2.5 hours on the phone waiting for and then talking to customer service. (Before that, I tried to get my problem solved on-line.) When the agent(s) spoke to me they were co...
Solved
annekaye
3 years ago
9.1KViews
6Comments
Residential Services Vacation Checklist
Planning to travel? Use this checklist to ensure you can set and forget about your home services while travelling. Voicemail Check your voicemail messages one of three ways: 1) from any phone ...
dru
1 year ago
20KViews
0Comments
new internet service
Telus has just sent me a cable modem for my new internet service but i currently have DSL so i have no coax outlet to connect the new modem to. How am i supposed to connect the new modem?
Solved
bobbobbob
2 years ago
3.4KViews
3Comments
How to Enable Bridge Mode on TELUS Gateway for Custom Router Setup
Bridge mode allows you to use your own router with TELUS internet by disabling the built-in router functions of your TELUS gateway. Follow these steps to set up bridge mode on compatible TELUS gatewa...
A-B
8 months ago
8.5KViews
0Comments

Forum Discussion

Worst customer service and slow internet speeds

Related Content

Contacting Customer Service

Customer Service Wait Times

Residential Services Vacation Checklist

new internet service

How to Enable Bridge Mode on TELUS Gateway for Custom Router Setup

Recent Discussions

Deceptive sales tactics door to door.

Scam Winback call

Telus IP address blocked due to AUP violation on SMTP client.

Delay in sports brodcasts

CGNAT Removal and Public IP Address Assignment, Is This Still Possible?