Forum Discussion
Worst customer service and slow internet speeds
I have 1 gig home internet plan which is not even close to 1 gig speeds. I reached out to customer service and they were horrible. I even showed him how slow the speeds were through some video confer...
El-Eric
Community Manager
Community ManagerHi simransandhu - There's a few factors that affect a speed test. First, I see that the server you are connecting to is the Wolfpaw Datacentres so the speed test that you are doing is to that specific server. If you click the "change server" letters and do another speed test you will see that you will get a different result.
As an example, I am not in Calgary but using the same website I got the following result:
When I do a speed test to a server that's closer to me I get the following result:
I am also on Gigabit internet wired in to a Cat5e cable and I know that my computer has a Gigabit NIC in it but I am also using a VPN so my speed is slower
This is not to say that your experience is wrong but I wanted to highlight how a speed test might not be the best tool to use to gauge your internet speed as the results can vary from one server to another.
To figure this out, can you please tell me the category of ethernet cable you are using and which device you are using to conduct the speed test with?
What happens if you switch the server to TELUS?
What speed test results do you get when you try fast.com?
