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WiFi Boost 7 Restarting Everyday Around 1AM
Hello, I've been encountering an issue which seems to have only started recently. The WiFi boost 7 I got as part of upgrade to 1.5G on Jan 2026 has recently been restarting itself around 1AM-1:30AM ...
Third day and it looks like the restarting has stopped.
Telus must have fixed something on their end in which it kept telling the wifi boost to restart at the same time every day. No idea if this post brought any visibility into the issue
I appreciate that the issue is fixed, but I did not like how it was treated as if the boost restarting every day was normal given that the firmware version was the same after every restart. Additionally, the callback request mentioned here still did not happen (I'm sure they have this supposed call recorded and could find it or even see the length of this call) and me mentioning as such did not trigger another request for a call for some reason. I just wanted to help troubleshoot the issue and raise awareness of it.
At the end of the day, I just wanted the constant restarts to stop and I'm glad that it did eventually.
Ah okay, so it was most likely trying to update the firmware.
I believe you meant the "telus connect" app as the "my telus" app, I'm not seeing a network tab. Firmware version I'm not seeing "pending update". This screenshot is from this morning (9:06AM PST) and you can see the uptime is 7hr 38min which means it restarted again around 1:30AM. This screenshot was also before I did the hard power cycle but the firmware version stayed the same when I checked after: "1.05.10_build06"
TELUS_SupportOfficial Support Team
That looks correct, yes. With no pending update you can rule that possible reason out.
Ok, I will see if it happens again around 1:30AM tomorrow after I did the hard power cycle. If it still restarts, what can I do?
- TELUS_Support
Feel free to send us a private message and we can help investigate further.
