Forum Discussion
Why Is my service so poor?
I have had non stop issues since day one. Multiple techs and rushmen have tried and failed to resolve the poor service that I receive from Telus. I pay for 75mbps and I would be lucky to receive 20mb...
Seems like Telus has opted to literally ignore a customer of 5 years rather than work towards resolution. Stunningly exceptional customer service! In response to being ignored I will continue to post on this thread until something is done. Obviously a tiny bit more effort than telling me to go to shaw is required. I think a nice daily quote will suffice just to keep this fresh in the forum.
"There is no higher religion than human service. To work for the common good is the greatest creed" - Woodrow Wilson
Nighthawk
Community Power User
Community Power UserFrom what you’ve posted so far, it still sounds like there is more to this story if that many techs have been out.
You need to actually contact Telus directly by phone. The only other option would be https://www.telus.com/en/support/contact-us/escalations
You need to actually contact Telus directly by phone. The only other option would be https://www.telus.com/en/support/contact-us/escalations
