Forum Discussion

WallysWorld's avatar
WallysWorld
Friendly Neighbour
6 years ago
Solved

Upgrading from Telus 25 to 75 with a T3200M...do I need an installer visit?

Hello, Just wanting to make sure that I don't need an installer visit to upgrade my Telus plan from 25 to 75? I don't have Optik TV so I am pretty sure that no visit is needed, but I just want to ma...
  • NFtoBC's avatar
    NFtoBC
    6 years ago

    Then you will likely need a technician to visit. For 75 Mbps service, you will need 2 phone jacks attached to the router.

NFtoBC's avatar
NFtoBC
Icon for Community Power User rankCommunity Power User
6 years ago

You may need an installer visit. To my recollection, 75 Mbps service requires 2 telephone pairs to work, but 25 Mbps can run on a single pair. Does your current setup use one phone line or two?

  • WallysWorld's avatar
    WallysWorld
    Friendly Neighbour
    6 years ago

    Hi,

     

    We live in a townhouse with 2 phone lines: 1 upstairs and mine line downstairs with the internet only on my line. Only the downstairs line share phone and internet on the same line. If that makes sense?

     

    Thanks.

    • NFtoBC's avatar
      NFtoBC
      Icon for Community Power User rankCommunity Power User
      6 years ago

      Then you will likely need a technician to visit. For 75 Mbps service, you will need 2 phone jacks attached to the router.

      • WallysWorld's avatar
        WallysWorld
        Friendly Neighbour
        6 years ago

        Thank you for posting that. Very helpful.

Related Content