Forum Discussion
Unstable Wi-Fi connection (never happened before)
I have Internet 75 package. The Wi-Fi connection seems not stable recently. Most of time it's OK, but sometimes pretty slow. Link speed from my laptop (supporting Wi-Fi 6) varies between 11 Mbps and ...
El-Eric
Community Manager
Community ManagerHey Miles2024 it sounds like your router might need replacing. I haven't seen a T1200H in some time so it might be due. Please contact our technical support team so they can perform some troubleshooting steps and go from there. They can be reached at 1-888-811-2323
Thanks for your reply. I reset the T1200H to original factory settings last night, and things seem to be back to normal. The Wi-Fi speed appears to be faster than before - at least for now. I will keep watching the situation.
BTW, Will Telus charge me if I request for a new model of the modem/router when the device is working properly?
- A-B
Yes, but if yours is causing you to factory reset in order to get the speeds you should be getting, I'd think that's a completely different story.
