Forum Discussion

jwmg227's avatar
jwmg227
Neighbour
21 days ago

TelusTV+ Guide Freezing on Apple TV

Anyone else having this issue? TelusTV+ guide is extremely frustrating to use as it constantly freezing and switches between days / hours when scrolling the guide, depending on the length of the program scrolled past.

Constantly having to reboot the box just to use the guide. 

Thanks

 

 

2 Replies

  • KHR's avatar
    KHR
    Icon for TELUS Team Member rankTELUS Team Member
    20 days ago

    In addition to what TELUS_Support​ outlined, can you let us know if you're using the old black remote from 2017 and earlier or the newer aluminum remote from 2021 or later?

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    20 days ago

    That definitely sounds annoying.

    For the switching issue, can you try disabling the touch-sensitive surface of the remote to see if it's perhaps registering unintentional touches causing conflict? Here's how:

    - Go to Apple TV Settings > Remotes and Devices.

    - Change Clickpad from "Click and Touch" to "Click Only"

    For the freezing can you try uninstalling the app, then reinstalling it to see if that helps?

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