Forum Discussion
Telus TV Mini Issues
Had our 3 old Telus Optik boxes replaced with the minis. What a downgrade:
The feed often freezes or just goes blank, particularly when pausing live TV
Periodic notifications that the remote h...
Among the many issues related tot he mini's, the most frustrating thing lately is that I can't add extra time to recordings. So my 2 baseball games recorded yesterday ran out of time in the 8th inning. Just to be clear, baseball is a 9 inning game and it's the playoffs so there could be extra innings.
What is TELUS thinking not allowing for extra time to be added????
The UI is terrible. If I watch a recording, I can't delete it without going back to recordings and clicking on the recording again and clicking on delete. And, If I have a series recording and want to delete all of the recordings, it asks if I want to "delete the series". What? No, I don't want to delete the series. Well, guess what, deleting the series means deleting the recordings. Instead, could you have said "delete recordings"?
I could go on. Just to be extra clear, this is only a few complaints related to recording among MANY MANY issues with the "new" service. Its a complete downgrade.
TELUS_Support
Official Support Team
Official Support TeamHello! Our Optik team has asked for your account info to investigate these issues and see what can be done. We'll be sending you a private message to gather your info, so check your Inbox!
