Forum Discussion

rx999's avatar
rx999
Neighbour
2 months ago

Telus TV Mini Issues

Had our 3 old Telus Optik boxes replaced with the minis.  What a downgrade: The feed often freezes or just goes blank, particularly when pausing live TV Periodic notifications that the remote h...
Home Services
Optik TV
TELUS TV+
KHR's avatar
KHR
Icon for TELUS Team Member rankTELUS Team Member
19 days ago

Hi sgwade56​ 

The Britbox application has nothing to do with TELUS...it is simply an application from a 3rd party that can be downloaded from the Google Play Store to any of the 1000s of devices running the Android TV operating system (including the 2 TELUS TV boxes or the TV mini). If you have issues with the functionality of the Britbox application or accessibility options, your best best is to reach out to them.

sgwade56's avatar
sgwade56
Advisor
19 days ago

No! Telus forced this “enhancement” on me! Maybe you should be dealing with Google to see why this doesn’t work? Luckily I Have ROKU TVs which work perfectly which seems to suggest I have no reason to retains my TELUS service.

  • KHR's avatar
    KHR
    Icon for TELUS Team Member rankTELUS Team Member
    19 days ago

    I took your suggestion and dealt with Google 🙂 (as in, I googled how to turn on closed captions for the Britbox Android TV application). When you're watching a show, you can press the down button on your remote's dPad (the wheel around the OK button). This will bring up player controls such as play/pause, fast forward/rewind, and skip ahead/skip back. If you press the left button 3 times and then the OK button, it will bring up a Subtitles panel. You can then choose English. Please see below for some screenshots. 

     

    • sgwade56's avatar
      sgwade56
      Advisor
      19 days ago

      Thank You. I have tried this many times now. When I get to the subtitles panel i am unable to change to ON or access the language option. 

      • KHR's avatar
        KHR
        Icon for TELUS Team Member rankTELUS Team Member
        19 days ago

        I'm not sure what I'm doing differently, but I am able to turn them on and off for multiple shows. I've tried Ludwig, War and Peace, and Tommy and Tuppence. The series detail pages for each indicate CC but not all shows will have it available. The exact button presses I've used (once a show is playing) are: 

        • down (brings up the player controls UI with pause button in focus)
        • left (moves the focus state to rewind)
        • left (moves the focus state to skip back 10s)
        • left (moves the focus state to subtitles/speech bubble icon)
        • ok (selects the speech bubble icon and opens the Subtitles panel)
        • down (moves the focus state from 'Off' to 'English')
        • ok (selects English and closes the Subtitles panel)

         

        I must say that the Britbox UX leaves a bit to be desired; moving from a white icon when not in focus to a baby blue icon when in focus is hard for the eyes to discern. Also, pressing 'OK' on the subtitles panel closes the panel, and while it accepts your choice, it doesn't display it.