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Mnickerson's avatar
Mnickerson
Neighbour
1 year ago

Telus tv+ app recording option disappeared

Trying to view/set recordings on telus tv+ app and the feature has disappeared. I tried to log out and log back in, uninstall and reinstall and restart phone and none of those worked. Not sure why the option has suddenly disappeared? I got a new phone, however I don't know why that would disable the recording option.

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  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hey Mnickerson, Rocky3 has a good point for sure and if you need further support please send us a private message

    • Mnickerson's avatar
      Mnickerson
      Neighbour

      I've tried the only login info I have and it doesn't work. 

       

      How do I find out what the credentials are for the tuner?

    • Mnickerson's avatar
      Mnickerson
      Neighbour

      I've tried the only login info I have and it doesn't work. 

       

      How do I find out what the credentials are for the tuner

  • just now checked the app and recordings are available. 

    Any chance you log in with different credentials than the TV tuner?