Forum Discussion

ShawnTheSheep's avatar
ShawnTheSheep
Organizer
2 years ago
Solved

Telus TV-21T Quality of HD channels

Hey guys, Since Optik-Kate and others are giving timelines on when things are being updated. Just wondering if there is a timeline on fixing the poor bitrate of regular hd channels? Watching sports...
  • Optik-Kate's avatar
    Optik-Kate
    2 years ago

    Hi ShawnTheSheep, we have several updates in the coming quarters to try to improve picture quality. There is a firmware update coming near the end of Q1, and there will be structural improvements on the backend throughout the rest of the year. 

El-Eric's avatar
El-Eric
Icon for Community Manager rankCommunity Manager
2 years ago

Gadzuk I would contact our technical support team for clarification of the return process, as well as letting them know about the reason you don't want to return your 4K boxes. This will allow our teams to gather more information and to speed things along

Gadzuk's avatar
Gadzuk
Organizer
2 years ago

Thanks Eric,

 

I did that on Sunday and they've made the arrangements for me to keep my "legacy" 4k boxes, and return the new ones.  

 

I really like where the new product is going so I'll keep an eye on these threads for a timing commitment or release of a product with at least 1080p / HDR functionality.   

 

720p is so 1998!! 😉

 

Peter

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