Forum Discussion
telus email account user blocked by Outlook when sending an email
I do not use Outlook. I do not want Outlook. I unfortunately use a Telus email account and its unholy alliance with Google for sending ALL of my mail. From time to time I must send an email to a c...
TELUS_Support
Official Support Team
Official Support TeamHi gordp maybe I can shed some insight into this issue. If you are sending an email just fine and the recipient is having issues, then the way to fix it is for the recipient to not use Outlook and instead use the native website dedicated to that email platform. Have them try going Here and log in.
If you have any questions we are here to help and you can send us a private message but there are a lot of variables here to determine who is at fault and how to fix it.
Thanks for the reply.
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It is not the recipient having the problem, it is ME. MY emails will not go through. See attached. And if you follow the links Microsoft suggests as I did, the issue seems to come down to the usage of ports that are no longer available but far beyond my comprehension of technical issues. I’m more practical. And when I can send an email to the holder of the Outlook account via Apple Mail and iCloud, that causes me to cast an eye of suspicion on Telus.
- TELUS_Support
How are you sending the email? Using what program?
I am using Mail V 11.5. My Apple iCloud mail account uses the same program and it goes through with no problem. I see a page of code that came through relative to the Block and note Google is mentioned. The rest of it I do not understand as it is mainly code.
- - -[Mod Edit: Removed personal info]- TELUS_Support
Can you try sending the email through mail.google.com
Also, please try to log in to the Neighbourhood to respond. Your last reply had your address, email and telephone number and we don't want your personal information in a public forum
