Forum Discussion

Icon for TELUS Team Member rank

TELUS Team Member

25 days ago

TELUS Connect App not working

Unable to pause or unpause devices. Getting an error "Unable to process request". Are there any major updates?

Icon for Official Support Team rank

Official Support Team

24 days ago

Hi! Please try opening your Connect app now — it should be working properly now!

Related Content

[Megathread]: TELUS Connect
I have had issues with this app since I started using it ages ago. It's glitchy and almost completely useless. It boasts such amazing features - schedules, device-blocking, content-blocking and...
Solved
RobotFish
9 months ago
11KViews
153Comments
Telus connect app?
In Ontario. Just had TELUS PureFibre Internet 1.5GB installed yesterday and everything works (relatively) well however... trying to setup the Telus connect app doesn't. It either says my internet i...
Solved
robertag
2 years ago
3.8KViews
11Comments
Connect App - Not connected to Home Network
The Connect App no longer works. It says, "You need to be on your home Wi-Fi and enter your admin password to proceed. Please ensure you're connected to your Wi-Fi and reopen the app to try again" ...
Solved
FrustratedTelu1
2 years ago
23KViews
65Comments
Telus Connect App is not Syncing
I use Telus Smart Hub Rural for my cabin internet. No issues for months now. Today I decided that I would use the Telus connect app to enable so profiles for my kids to limit the internet usage. I d...
Solved
Remlam
2 years ago
2.7KViews
5Comments
TELUS Expert Messaging
TELUS Expert Messaging TELUS Expert Messaging in the My TELUS app is available when and where you are, 24 hours a day, 7 days a week.
A-B
2 years ago
101KViews
0Comments