Forum Discussion
Telus Connect and Parental Restrictions Issues
So this is a bit frustrating. I have been using the parental restrictions on my kids ipads just fine until recently. Now these ipads just stopped working on the wifi during the day and the app won't ...
Just to clarify. Is it only devices on your parental restrictions profile that are not working on the wifi?
Yeah. Only the devices that are in the parental thing were not working. The app seems not working now when i open it.
Not sure if we are the only unlucky?
CarlosF
Not sure if we are the only unlucky?
CarlosF
- Having the same issue . All my kids think I’ve done something because mine works .hopefully Telus figures it out soon .
Who knows. I couldn't even find a place to submit a helpdesk ticket. I had to physically call Telus and wait on hold nearly an hour. I ended temporarily fixing my issue after factory resetting the modem so i hung up assuming it was fixed. Then the problem came back later.
My app seems to be working for now.
Yeah, the app has been busted all day. It only opens occasionally and with limited functionality. I tried opening it now and it's still down.
My wifi issue might be fixed now. I quickly tested one of the ipads this morning before going to work and it loaded Youtube just fine. i'll know for sure when I get back home.
I'm still amazed at what a pain this was and that Telus has no other way of dealing with the parental restriction profiles outside their broken app.
