Forum Discussion
Syncing of Recordings between Telus Digital Box, Phone, Tablet and Web
Why don't the recordings I set up on one device get reflected/synced on all the other devices logged into Telus TV+? Same with deleting recordings. Why do I have to delete the very same recorded epis...
I have the latest TELUS TV Digital Box. And I've tried reloading web pages and rebooting apps to no avail. It's like it's keeping 3 different versions of my Recordings - both Recorded and Scheduled.
Optik-Kate
TELUS Team Member
TELUS Team MemberHi, if you have both the new and older boxes, there may be syncing issues among the boxes because they're on different platforms. I recommend calling in to ensure all your boxes are on the same platform.
And please tell what phone number I would use to call in to resolve this syncing issue? It's almost impossible to find a phone number on the Telus website.
El-EricCommunity Manager
I maybe didn't communicate my situation properly. I only have 1 Telus TV Digital Box. But I also access Telus TV+ on my iPad, Apple TV and iPhone using the native apps for each of those devices/platforms. My Recordings list both Recorded and Scheduled are not consistent between the TV Digital Box and the apps. And not even consistent between the apps.
