Forum Discussion
Syncing of Recordings between Telus Digital Box, Phone, Tablet and Web
Why don't the recordings I set up on one device get reflected/synced on all the other devices logged into Telus TV+? Same with deleting recordings. Why do I have to delete the very same recorded epis...
Optik-Kate
TELUS Team Member
TELUS Team MemberHi oldmanjam , do you have the latest TELUS TV box or one of the older boxes? The devices should be in sync, although it may not be real-time, but exiting the app and refreshing the page should reflect any recent changes.
I have the latest TELUS TV Digital Box. And I've tried reloading web pages and rebooting apps to no avail. It's like it's keeping 3 different versions of my Recordings - both Recorded and Scheduled.
- Optik-Kate
Hi, if you have both the new and older boxes, there may be syncing issues among the boxes because they're on different platforms. I recommend calling in to ensure all your boxes are on the same platform.
And please tell what phone number I would use to call in to resolve this syncing issue? It's almost impossible to find a phone number on the Telus website.
