Forum Discussion
Suites in apt building fibre ready except mine
I’m reaching out in frustration after repeated unsuccessful attempts to upgrade my suite to Telus PureFibre service.
Recently, Telus made infrastructure upgrades in my apartment building. A tech was at my door getting it fibre ready, many of my neighbours have PureFibre, and I can literally see the fibre cables.
However, every time I attempt to upgrade, Telus' system only offers copper options. Despite multiple calls and conversations with over six representatives, they insist “your suite is only provisioned for copper.”
All I want is to enjoy PureFibre like the rest of my building, what is the missing link for me to make the jump? Has anyone else experienced this?
3 Replies
TELUS_SupportOfficial Support Team
Hi TylerwB - sometimes our systems are wrong and we need to fix them. We'll send you a private message to gather more details and go from there
I have the same problem. I have the fibre cable in house already, and I had the purefibre plan before. Now I want to go back to Telus, but the rep said purefibre is not available at my address. Could you fix my issue, too.
I have the same problem. I have the fibre cable in house already, and I had the purefibre plan before. Now I want to go back to Telus, but the rep said purefibre is not available at my address. Could you fix my issue, too. Thank you.
