Forum Discussion
dkblackhawk
6 months agoNeighbour
SpeedTest Results fine, but Upload is very low on Fibre Gigabit plan in most tests
Just wondering if someone can chime in here. I used Telus Fibre for about 9 years. Never had any hiccups until I moved cities into a condo. For the first few months it was great, after that its been ...
dkblackhawk
6 months agoNeighbour
To add, this is what my ONT/modem is reporting for the Fibre connection
TELUS_Support
Official Support Team
6 months agoThanks for sharing all those detailed troubleshooting steps dkblackhawk. It's clear you've put a lot of effort into diagnosing this issue and worked with some of our technicians.
Based on the complexity of your situation, I don't think we can offer much more assistance through here. However we'll send you a PM shortly so that we can take a look into the account and any possible notes that may possible shed some light on this.