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Some traffic seems slower than others
I noticed during my trial of purefiber that some services I use appear to be slower than when I use those same services on another internet connection. Does telus throttle or change the speed of some...
- Thanks for your reply, I am not sure what was slowing things down, I may have jumped the gun reporting a speed problem. It seems to have cleared up after 24h.
I think it was the specific servers I had connected to while testing the VPN and other protocol speeds.
dru
Community Manager
Community ManagerThe good news is we don't throttle bandwidth. The bad news is I'm not sure why you're experiencing this. It's a bit out of my wheelhouse so I'm hoping the community can provide some insights.
- Hey dru, Thanks for providing that policy. Good to know that there is no intentional throttling.
(Although if you search throttling on this community there seems to be a lot of (older) concerns about this.)- Hi dru, I wanted to follow up incase someone else comes across this post, I'm not sure how to define throttling here, but this excerpt from the service agreement seems so suggest the service will throttled.
Do you have any information about how this service limitation will 'kick in', it seems incredibly vague. Fairness is not clearly defined from what I can read.
"Service Limitations
11. The Services offer a variety of access speeds and service plans. All services are subject to the availability of suitable equipment and
facilities and consequently all services are not available at all locations. Also, to ensure fair network access to all users, TELUS may manage
network resources using methods including, but not limited to:
• allocation of bandwidth, which may limit the availability or speed of service;
• filtering for spam and malicious content, which may occasionally result in unintended blocking of inoffensive content; and
• restricting the network access available to specific transmission protocols.
For a description of TELUS’ network management practices please see telus.com/networkmanagement."- Nighthawk
Community Power User
If you read the text on the page that you were referred to (telus.com/networkmanagement) it says:
Canadians are relying on the Internet for more and more of their communications and entertainment needs. At TELUS, we are continually investing in our networks and are working hard to keep pace with demand and alleviating congestion from all affected communities.We are pleased to share that TELUS does not manage or slow down the internet speeds (bandwidth) to any of our customers or communities. We know a reliable Internet experience matters to you, and we’re on a continuous journey to provide you with the best service possible.
