Severe billing issue/wrongful activity

I have had this SAME thing happen to me! Finally I just gave up and let me bill run up to where it was going to get shut off... the aholes STILL didn't call!!!!! Just sent out an automated message saying that I'll be cut off and to avoid disconnect charges I had to pay it... what aholes! Telus used to be a Canadian company, their customer service was Canadian people and when you called you never waited more than 20 minutes or so... at the time we thought that was even ridiculous... how wrong we were!!! This new telus is complete garbage. I have chat transcripts asking loyalty to call me... no call back for MONTHS after I waited on hold for over 3 hours the last time, hours on hold before that... Eff telus is what I'm thinking after 30 years 😐
Good luck getting these idiots to look after you, I don't think they're smart enough.