Forum Discussion
Reimbursment never received
Dear TELUS and TELUS community, I am still waiting for the reimbursement of the rooter and the last bill balance. First you send it to the address you had on file although I had change it on the ...
TELUS_Support
Official Support Team
Official Support TeamHI Natacha, we responded to your private message.
Dear Tellus support team,
This is not ok. First I do not keep contact with my landlord. Second you ask me to change my address by phone so you could cancel and send it to a viable address, so I could retrieve my cheque. This is how I proceeded. I do not understand after saying you cancel and send to the new address, how is this not sorted. Can you let me know how to proceed? Can I send you again the address to which you should send the cheque by a secured message, please?
Thanks in advance!
Best regards
Natacja
- TELUS_Support
Hello again nsllogando - we can continue our conversation over private message if you wouldn't mind answering our message
Just did!
