Forum Discussion
recordings
Now a new bug, to me at least. A one hour recording time shown and the show stops playing at 1/3rd of the way when fast forward button pressed. restarted several times and gave up. Things should be g...
TELUS_Support
Official Support Team
Official Support TeamHey, KMoshea we'll reply to your private message now, thanks.
So the Optik boxes are back at it. This same corruption issue is happening with increasing frequency again. Additionally now, we get a "Press the Ok Button on your remote to browse recordings" flash on the screen while we are trying to watch a recording. As well when we try and pause live TV it will suddenly jump ahead with a message that says the channel has jumped forward to allow for live tv viewing or recording, neither of which we are trying to do.
To refresh about the issue: We record a show. We start to watch it. As we are watching, it will stop and the menu that comes up when you stop playing a recording comes up with no option to "resume play" and then the recording goes back to the beginning. The recording is then corrupted and it will no longer play past the point it stopped. It is extremely frustrating!
- TELUS_Support
Very sorry about that. Do you have our latest digital TELUS Optik boxes?
After 45 minutes on hold we got through and they are sending one new box. I don’t know if that will help or not. We also can’t pause Live TV reliably anymore. It will pause for a short time and then it will say it is jumping to live tv to allow for recording (even if we aren’t recording) or it will say pause is not available right now. I don’t know why we pay so much for the service when we can’t watch live or recordings. Pretty close to cancelling our Optik service.
- TELUS_Support
Please send us a private message with your account details so we can have a look.
