Forum Discussion
recordings
Now a new bug, to me at least. A one hour recording time shown and the show stops playing at 1/3rd of the way when fast forward button pressed. restarted several times and gave up. Things should be getting better, but against all odds they are getting worse.
BTW, I am noticing many long time posters have given up and no longer post.
14 Replies
Yes this is a known issue. I've had this issue ongoing many times. They replaced my PVR and it was good for a bit but now it is happening with increasing frequency again. I have trouble believing the hardware would fail so quickly. It is super frustrating to be halfway a 2 hour episode of the Survivor finale for instance and have it do it. It then corrupts the file and you can't ever watch the end. I'm thinking about scrapping the PVR altogether, because it just isn't worth the frustration.
TELUS_SupportOfficial Support Team
Hey, KMoshea we'll reply to your private message now, thanks.
So the Optik boxes are back at it. This same corruption issue is happening with increasing frequency again. Additionally now, we get a "Press the Ok Button on your remote to browse recordings" flash on the screen while we are trying to watch a recording. As well when we try and pause live TV it will suddenly jump ahead with a message that says the channel has jumped forward to allow for live tv viewing or recording, neither of which we are trying to do.
To refresh about the issue: We record a show. We start to watch it. As we are watching, it will stop and the menu that comes up when you stop playing a recording comes up with no option to "resume play" and then the recording goes back to the beginning. The recording is then corrupted and it will no longer play past the point it stopped. It is extremely frustrating!
Optik-Kate It is not possible to give the channel as the recording does not display the channel of the recorded show. It is S3E9 Spill the Tea NCIS Hawaii. We restarted and it played into the last 15 minutes, hit pause and again it crashed.
Now what is interesting is I am able to watch the entire show on my laptop, same recording. stop/pause/restart at will on laptop but with TV remote it crashes. Makes you wonder if many problems are with the home remote and tuner and your tech cannot see it.
Checked again via the Telus TV 21 and it crashes. Have not deleted in case your tech can duplicate.
Tonight same show NCIS Hawaii S3E10 did the same thing. This is the only recording that will/did play to the end when we left the remote on the table. At the beginning FF about 3 minutes all ok, touch the remote again and it crashes back the list of recordings.
Finally we let it play end to end, at the credits I pressed for a pause and it crashed. So it is show specific. Funny thing, I went to see if the recording shows a channel and it is no longer listed in the schedule but records. Is there a limit to how many scheduled recordings are displayed?
ETA well, I guess they cancelled the series suddenly so no S3E11
Optik-KateTELUS Team Member
Hi Rocky3 , do you remember the channel, time recorded and title of the recorded episode? We will see if the file has been corrupted. In the meantime, can you try to watch it on a different device and let me know if it works?
- A-B
Community Manager
Hey Optik-Kate is this a known issue?
I am having the same problems, multiple times. I will reset my pvr and the rest of the equipment. There will be no issues for a week and then starts occuring again
try to watch the same recording online with computer like I did and there it works. I strongly suspect it is the hardware in the home causing many of these problems in hindsight.
