Forum Discussion

Kimmik's avatar
Kimmik
Organizer
3 months ago

PVR Not recording CBS / Colbert and Global News

Our PVR has again stopped recording these scheduled series even though they are set up correctly.

They are set up to record First run only and I have verified that even first run are not being recorded.

Recently this happened and I deleted all scheduled recordings and then it started working again. Now, a couple of months later they have stopped recording again.

I have re-booted / re-set many times. Unplug then wait for a long time and then plug back in. No change.

Anyone have any ideas or knowledge of what might be going on?

3 Replies

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hello! Apologies for the late reply on this. Are you still experiencing this issue or is your PVR recording them as intended?

    • Kimmik's avatar
      Kimmik
      Organizer

      After a long telephone discussion with Telus they were able to resolve it. Thank you.

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team

        Thank you for the update! Glad to hear our team was able to get it sorted for you. Very much appreciate your patience!