Forum Discussion
Purefibre Internet Gigabit and Optik TV Install Nightmare
I'm having a horrible time getting my internet hooked up. Has anyone else had any issues with TELUS technician "no shows"? I have had 3 confirmed appointments booked in the last ten days and each tim...
It's not just you - I am doing this exact same dance with Telus currently. I received an email saying I was pre-approved for an upgrade to Purefiber at the same rate as my current internet plan. Well surprise, not only was the upgrade to Purefiber NOT at the same rate, I have also had no-shows on my technician appointments and then spend hours on hold trying to talk to the technical support team. HORRIBLE
TELUS_SupportOfficial Support Team
Hi cantdealwithit we want to help with this issue to make sure it is being looked at and get you a tech appointment on the date that you are expecting it. Please send us a private message so we can investigate the issue
