Forum Discussion
PureFibre 3 Gigabit Internet only provides 1.3 Gigabit speeds
I have had PureFibre 3 Gigabit Internet for some time and am not able to get more than 1.3 GB speed when connected directly to the fibre 10G port. Calling technical service I was told that this is th...
I am a retired telus fiber tech everyone knows me. 1st the rep needs to check for retrains and light levels. you should be getting 75 percent to 100 percent wired one device using cat 6. if not they can remotely reboot. if they can't fix there's a 2nd level which can check back end systems. before you call back unplug the black power cord to your modem for 1 minute if that doesn't work and you have a Ont then unplug the power to it for 1 minute. DO NOT UNPLUG THE FIBER UNLESS YOU ARE DOING A REMOTE SESSION WITH TECH SUPPORT. obviously when power is off then other services will be down
Thank you Phoneguy5655 for your prompt post and helpful info. The Telus installer declined to reply, but I tried the power off. It did not improve things, although Telus Support has offered to assist. So I trust that might lead to a successful conclusion.
