Forum Discussion
PureFibre 3 Gigabit Internet only provides 1.3 Gigabit speeds
I have had PureFibre 3 Gigabit Internet for some time and am not able to get more than 1.3 GB speed when connected directly to the fibre 10G port. Calling technical service I was told that this is th...
That's what I am finding too. I also have the PureFibre 3 Gigabit Internet plan, but even when connected directly to the 10G port with a capable network card, I get around 250 to 350 Mbps download and up to 1600 Mbps upload with the pings around 9ms. Telus is not delivering what I am paying for. When I contacted the install tech, he was helpful on configuring the modem (hub) but silent on why the service speed is at 10% of where it should be. I was expecting Telus would provide me a speed test after the install, but there was not reassuring speed test. I want to upgrade my network, but there is no point if I am only getting the same Gigabit service I had before.
Why is it always a struggle with Telus?
TELUS_Support
Official Support Team
Official Support TeamHi there, Thanks for sharing your experience — we hear your frustration and we’re sorry to hear that your PureFibre 3 Gigabit service isn’t performing as expected. Those speeds are definitely not what we aim to deliver.
There could be a few factors affecting performance, even when using the 10G port and a compatible network card. If the trouble shooting steps that Phoneguy5655 does not help, please send us a private message with your account details so we can escalate this to our technical support team.
The Tech refreshed the connections and then I was able to retest and it worked.
- TELUS_Support
Glad to hear that the issue is resolved VernD please feel free to mark your comment as a solution in the thread so if this happens to someone else they can get guidance on how to fix the issue
