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PureFibre / T3200M gateway - periodically router seems to disappear
Hi all, I'm trying to work this through Telus support but they haven't given me any joy yet. The issue has been going on for about a week. The problem is sporadic but seems to be most common ...
Ok, I don't know why this was happening but it seems to be fixed.
It was weird - it was a problem that happened every late evening and usually was triggered by the PVR starting to record a show. I set up a laptop directly attached to the modem with an ethernet cable and ran a script that pinged the modem every minute and recorded the result. I got 100% packet loss whenever the problem showed up and the shows recorded by the PVR at that time would be corrupted.
When I was having the problem, I had everything (wifi APs, LAN computers, Optik TVs) plugged into a 48-port Netgear switch which was then connected to the modem. What fixed it is I plugged each of the Optik TV's (I only have 2 out of 4 boxes currently active) directly into the modem. So I had port 1 for my laptop, port 2 for my LAN, port 3 and 4 for the optik TV boxes. Voila. The problem disappeared and was verified to be gone by the ping script.
Go figure, I don't understand why that should be a problem... the solution was suggested to me by a friend, not Telus support. Telus support was pretty useless. Each time I called them it was just "ok, I changed a few settings/reset your modem to defaults/something else, now reboot your modem and see if it happens again"... I went through that same thing 3-4 times. I was just about to demand to talk to someone in the next tier of support when my friend's suggestion solved the problem. Yay!
Don
Connect your computer directly to the T3200M Ethernet port when this happens to see if it's the issue is with the router or with your other network devices.
Ok, I don't know why this was happening but it seems to be fixed.
It was weird - it was a problem that happened every late evening and usually was triggered by the PVR starting to record a show. I set up a laptop directly attached to the modem with an ethernet cable and ran a script that pinged the modem every minute and recorded the result. I got 100% packet loss whenever the problem showed up and the shows recorded by the PVR at that time would be corrupted.
When I was having the problem, I had everything (wifi APs, LAN computers, Optik TVs) plugged into a 48-port Netgear switch which was then connected to the modem. What fixed it is I plugged each of the Optik TV's (I only have 2 out of 4 boxes currently active) directly into the modem. So I had port 1 for my laptop, port 2 for my LAN, port 3 and 4 for the optik TV boxes. Voila. The problem disappeared and was verified to be gone by the ping script.
Go figure, I don't understand why that should be a problem... the solution was suggested to me by a friend, not Telus support. Telus support was pretty useless. Each time I called them it was just "ok, I changed a few settings/reset your modem to defaults/something else, now reboot your modem and see if it happens again"... I went through that same thing 3-4 times. I was just about to demand to talk to someone in the next tier of support when my friend's suggestion solved the problem. Yay!
Don
So the problem was with your own equipment which is what I suspected when i recommend you test directly to the router.
When you called Telus support did you tell them that you had your own equipment in between the Optik boxes and the Telus router?
