Forum Discussion
Port Forwarding and NH20A (Telus Internet Hub)
I got my equipment upgraded last week to include the new NH20A. Really nice piece of hardware. Get the install completed, so grab the admin credentials and get to work configuring it. Proper DDNS cli...
Agreed.
I'm at a loss to explain or understand why it's not working.
The frustrating thing is that the hardware itself is really good. Proper DDNS client, good UI, all the things most people would want, which makes something like this seem really glaring in comparison.
I'm experiencing the same issue but with Port Fordwarding not working despite making the configuration. I want to get my money's worth out of PureFibre 2.5 and Plex but any and every suggestion and instruction don't seem to work from the OS level for my Laptop to the Modem level with the NH20A. I did call Telus asking if they've done something on their end to restrict Port Forwarding to which he said yes but posting on reddit and seeing people reply saying they can Port Forward is frustrating.
So here's where I'm at. My Technicolor NAH (FXA5000) is working.
How? Not entirely sure, but I believe it was an IPv4 firewall issue and not port forwarding that was the culprit. The issue that I was having (and I'll reiterate that this was MY experience) was that the port forward rules were valid and the specific ports themselves WERE open. What I determined was that the IPv4 firewall rule set would never completely set itself to NAT-ONLY. I tried bypassing the NAH, using my T3200M, bridging every single port. Heck, I even borrowed a UDM pro and dropped the GPON SFP into it. All of these worked as expected. The only thing that didn't was running traffic through the NAH in gateway mode where the ports I had forwarded would test as open, however, the traffic wouldn't be visible on the internal network (thank you wireshark). This brought me to concluding there was a firewall/traffic filtering issue at work.My solution? I was able (through friends and people I used to work with) to get in contact with the team that does consumer device testing and pled my case, complete with documentation, Visio diagrams and my hypothesis. I never received a definitive answer, but I left the NAH live for a couple of days, performed a factory reset on the device, and everything worked as expected. I've never received any follow-up comms explaining what changed, if anything, but it does seem to work now.
Things I learned to get to the point where I could make my case:
- First, There are TWO different NAH's: The Arcadyan NH20A and the Technicolor FXA5000. Look identical, but different manufacturers and different UI's. This is important because the only people seeming to have issues have ones with Technicolor NAH's and not the Arcadyans.
- Second, everything you've been told by people on the internet and front-line TELUS support (this INCLUDES installers) is at best, half-informed and at worst, flat-out wrong. Most people don't know there are multiple NAH's or they confuse the Boost WiFi 6 devices as the NAH or god knows what else. Bottom line: If they can't show their work, weight their perspective accordingly.
I have the Arcadyan NH20A and I even called Telus today to see if I can switch to a Business plan since that will get me remote access and a static IP address. So, you would recommend factory resetting my NAH? That could do the trick? I'm at my wits end with this issue.
