Forum Discussion
aryankothari12
2 months agoFriendly Neighbour
Packet Loss @ ip4-1.eyrkonaeac04.dialup
Hello. I seem to be getting fairly high packet loss at ip4-1.eyrkonaeac04.dialup mtr -r -c 100 8.8.8.8 ...
TELUS_Support
Official Support Team
2 months agoSince you’re still seeing packet loss and connection drops, here are a few additional steps you can try:
- Restart your modem/router by unplugging it for about 30 seconds, then plugging it back in.
- Check your connection type, if you’re on Wi-Fi, try connecting directly via Ethernet to see if the issue persists.
- Run another test after rebooting and note if packet loss still appears at the same hop.
- Check for background usage: large uploads, cloud backups, or multiple streaming devices can sometimes cause packet loss.
aryankothari12
2 months agoFriendly Neighbour
i've tried restarting the modem with no change.
I'm wired directly to the modem. it is a laptop with no other internet traffic, it's the only device connected.
I've been tracking the traceroute data since yesterday. it seems to be much higher now, reaching almost 80%.