Forum Discussion
Packet Loss @ ip4-1.eyrkonaeac04.dialup
Hello. I seem to be getting fairly high packet loss at ip4-1.eyrkonaeac04.dialup mtr -r -c 100 8.8.8.8 ...
TELUS_Support
Official Support Team
Official Support TeamSince you’re still seeing packet loss and connection drops, here are a few additional steps you can try:
- Restart your modem/router by unplugging it for about 30 seconds, then plugging it back in.
- Check your connection type, if you’re on Wi-Fi, try connecting directly via Ethernet to see if the issue persists.
- Run another test after rebooting and note if packet loss still appears at the same hop.
- Check for background usage: large uploads, cloud backups, or multiple streaming devices can sometimes cause packet loss.
Thanks for the response!
I've done step 1 with no change.
I'm wired directly to the Telus modem.
My network is completely idle, with only the computer used to test packet loss connected. I've been testing for about 12 hours and I've created a chart with the results. Packet loss has skyrocketed and is as high as 80% at the time of writing.
Any resolution to this? I'm having the same problem. I've restarted my modem and got connected to a different device, but eventually end up back on ip4-1.eyrkonaeac04.dialup.ca.telus.com and everything goes to ********** again.
