Forum Discussion

Cybornut's avatar
Cybornut
Neighbour
11 months ago

Optik TV box shows no signal on samsung tv

It was working fine until Dec 31st 2024 (as we watched NYE programmes on that). Both boxes suddenly stopped working since last week. They both show "no signal" on 2 separate Samsung TVs (one is The ...
tragic's avatar
tragic
Neighbour
11 months ago

It has worked properly for over 24 hours now.  Fingers crossed ...

  • Cybornut's avatar
    Cybornut
    Neighbour
    11 months ago

    If it's the same situation for you, then I am 99% sure someone did some kind of strange update that messed up something for certain TVs, and they patched it.
    Well, if it works, it works now. Cheers!

    • Qianfent's avatar
      Qianfent
      Neighbour
      10 months ago

      I am experiencing this on my LG tv now and have swapped cables, swapped boxes. Been working for years up to just today of never coming back up on the tv, no signal.  Did anyone solve this?

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team
        10 months ago

        Here are a few steps you can try:

        1️. Ensure your TV is on the correct HDMI input.
        2️. Unplug your Optik TV box and TV from power for 60 seconds, then plug them back in.
        3️. Try a different HDMI port on your TV.
        4️. If possible, test the Optik TV box on another TV to see if the issue persists.

         

        If the problem continues, please send us a private message, and we’ll see how we can help. 

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