Forum Discussion
Offers under "my offers" for new customers only?
I'm interested in upgrading my internet plan to one that's offered under "my offers" through the my Telus account app. I decided to call customer service to get more details on the plan. The customer service rep said these offers are for new customers only. I asked why are offers being showed under the "my offers" section yet I can't get them. Is there something I am missing here? Anyone else come across this issue before? Thanks.
3 Replies
TELUS_SupportOfficial Support Team
That's definitely odd. Have you tried uninstalling and reinstalling the app to see if that shows you the correct offers?
It shows the same offers when I log into my account on a computer as well. I can select the offer on my account and start the check out process.
- TELUS_Support
Can you send us a private message so we can look into this with you?
