Forum Discussion
No internet (red light no fibre connection / error)
Hey guys, I need help. My telus wifi hub router is not working as the Wifi signal is blue but the internet is red with the detailed sign as (no fibre connection/error) I don’t know how to help fix this. I restarted the router unplugging it and back but it’s still red. Any help?
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What do you mean wifi signal is blue but the internet is red?
You can try to factory reset it then reboot it.
- Nighthawk
Community Power User
A red internet light means it has no connection to Telus. As long as the cables are all still properly connected, that typically involves tech support and/or a repair tech.
- Nighthawk
Contact tech support directly. 1-888-811-2323.
