Forum Discussion
NHL Centre Ice Availability
When can I subscribe to NHL centre ice? I’m just wondering what is the date it becomes available. Is it during the pre-season or when the regular season starts.
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I called Telus a couple days ago and was told I cannot get NHL Centre Ice where I am because I have Sportsnet, even though I have subscribed before and I can see preview out of market games on my TV at the moment. So, I am not sure what is going on. It's just a mess. Wish Telus would be more clear on who can and cannot get NHL Centre Ice.
TELUS_SupportOfficial Support Team
Hello. Feel free to send us a private message if you'd like and we can look in to this for you.
- Not so.
I have Sportsnet and have subscribed to Centre Ice. I would call again, it is definitely a gong show at Telus.
Seems typical of Telus, put CI on discount then make it as hard as possible for people to purchase. The discount is certainly not worth the hour of my time to wait on hold, most, like myself, just give up, and that's what Telus is banking on. Guaranteed it becomes available after the free preview is over....at regular price. Be better Telus.
- TELUS_Support
Hi! Send us a private message, we'll get someone to help add it for you.
It's not showing on the free previews channel ( see Telus - this is why we need a new on-line " Current Free Previews " page ) but Centre Ice is currently on a free preview right now. I think it ends on the 11th as I've seen that date mentioned on a few different sites. I know it's available because I watched the Bruins vs Washington preseason game yesterday.
It shouldn't be this hard. I should be able to go to mytelus, find NHL Centre Ice, click and add.....what's the problem?
- TELUS_Support
Feel free to send us a private message and we can discuss further!
I finally was able to order by phoning and talking to a rep.
You are correct, shouldn’t be that difficult.
Did you event get this resolved? I am having same issue and am now on phone waiting for 30 mins to talk to someone at Telus. Ugh
Still have not got it solved yet. It’s so frustrating!!! Let me know if you get yours solved.
- TELUS_Support
Hello princess281979 we responded to your private message!
- No resolution. Talked to a bot this morning for 10 minutes. Was then put on hold for 20 minutes, finally gave up.
I just got connected to a person and she put me on hold again. I’ll let you know what happens.
- TELUS_Support
Hi princess281979 you can subscribe now https://www.telus.com/en/tv/optik/premium-sports/nhl-centre-ice
Having same issue. Says not available at this time when I try to order on tv or website
I am having same issue. Says it’s not available yet. Currently on minute 30 on hold with customer support. Can u help?
Tried to order over the TV as instructed by website link provided. It does not work.
Says to call for assistance in ordering. After being on hold, I'm told the office is closed, call back tomorrow.
Is this what AI technology looks like for Telus???
- TELUS_Support
Sorry, that didn’t work. Feel free to send us a private message, and we’ll be happy to try adding it for you.
